Most healthcare organizations respond to MyChart messages within three business days, but each organization has their own policies around responding to MyChart messages. MyChart messages should be used for non-urgent medical questions.
If you are experiencing a medical emergency and need immediate attention, dial 911 or your local emergency services number, if you are located outside the United States.
To set up notifications to receive an email or text message when new MyChart messages are available:
Go to Messages and select Send a message in MyChart to send a secure, non-urgent medical question to your care team. View replies in your Message Center.
Go to Communication and select Request a Referral in MyChart. Enter the provider you want to see, a reason for the referral, and a brief message explaining your request.
